Customer Success Manager - escalation handling (Richmond, VA)

Northwind Lakeside Telecom is looking for a Customer Success Manager. The job centres on escalation handling for outage reports, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage reports issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Richmond. • We will tell you what to expect at each step of the hiring process.