Customer Success Manager - escalation handling (Reno, NV)

Nova Drift Banking Services Group is looking for a Customer Success Manager. The job centres on escalation handling for fraud alerts, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on fraud alerts issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with loan files. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Reno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.