Customer Success Manager - escalation handling (Reno, NV)

Fernwood Beacon Financial Group provides savings, lending and payment services from Reno, and we need a Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on regulatory reports issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with loan applications. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Reno. • We reply to every applicant.