Customer Success Manager - escalation handling (Reno, NV)

Harborlight North Financial Group serves customers across Reno with accounts, loans and payments. We are hiring a Customer Success Manager to take on escalation handling. You would join a small organisation of about 98 people based in Reno. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on payment disputes issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with customer onboarding. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Reno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.