Customer Success Manager - escalation handling (Reno, NV)

Harborlight North Financial Group is looking for a Customer Success Manager. The job centres on escalation handling for account servicing, and it would suit someone who likes steady, practical work. Career paths are clear. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on account servicing issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with payment disputes. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Reno. • Applications are reviewed on a rolling basis.