Customer Success Manager - escalation handling (remote)

Highbridge Cross Energy is looking for a Customer Success Manager. The job centres on escalation handling for service connections, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on service connections issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with outage response. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Philadelphia. • We reply to every applicant.