Customer Success Manager - escalation handling (remote)

Bluepeak Junction Financial Group provides savings, lending and payment services from Chicago, and we need a Customer Success Manager to lead our escalation handling. Teams collaborate across risk, service and technology. What you will do • Coordinate with support, billing and operations on regulatory reports issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with payment disputes. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Chicago. • We will tell you what to expect at each step of the hiring process.