Customer Success Manager - escalation handling (remote)

Bluepeak Forge Banking Services is looking for a Customer Success Manager. The job centres on escalation handling for card disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on card disputes issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with account openings. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Minneapolis. • We reply to every applicant.