Customer Success Manager - escalation handling (remote)

We are growing our team at Rivermark Sparrow Energy Group and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Coordinate with support, billing and operations on billing disputes issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with service connections. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with a monthly team day in Des Moines. • Applications are reviewed on a rolling basis.