Customer Success Manager - escalation handling (remote)

Greenridge Birch Energy Group is looking for a Customer Success Manager. The job centres on escalation handling for outage response, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Coordinate with support, billing and operations on outage response issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with billing disputes. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in New Orleans. • We reply to every applicant.