Customer Success Manager - escalation handling (remote)

Summit Pine Financial provides savings, lending and payment services from Detroit. We are hiring a Customer Success Manager to take on escalation handling. Trust is the product, so accuracy and clarity matter. What you will do • Coordinate with support, billing and operations on payment disputes issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with regulatory reports. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with quarterly visits in Detroit. • We reply to every applicant.