Customer Success Manager - escalation handling (remote)

We are growing our team at Amberfield Bright Markets and adding a Customer Success Manager whose main responsibility will be escalation handling. Managers started on the floor. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on store inventory issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with promotions. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Savannah. • Applications are reviewed on a rolling basis.