Customer Success Manager - escalation handling (remote)

Cedar Union Banking Services is looking for a Customer Success Manager. The job centres on escalation handling for branch operations, and it would suit someone who likes steady, practical work. You would join a small organisation of about 169 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on branch operations issues. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with card disputes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Remote-friendly, with a monthly team day in San Jose. • We reply to every applicant.