Customer Success Manager - escalation handling (remote)

We are growing our team at Harborlight Clear Banking Services and adding a Customer Success Manager whose main responsibility will be escalation handling. We promote from within and train well. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on loan files issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with card disputes. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in San Antonio. • Applications are reviewed on a rolling basis.