Customer Success Manager - escalation handling (remote)

Amberfield Corner Staffing is looking for a Customer Success Manager. The job centres on escalation handling for onboarding, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on onboarding issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with client orders. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Pittsburgh. • We reply to every applicant.