Customer Success Manager - escalation handling (remote)

Amberfield Lakeside Telecom is a telecommunications provider in Tulsa focused on reliable home and business connections, and we need a Customer Success Manager to lead our escalation handling. We keep people connected and take outages personally. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on billing accounts issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Tulsa. • We will tell you what to expect at each step of the hiring process.