Customer Success Manager - escalation handling (remote)

Ironwood Sable Financial Group is looking for a Customer Success Manager. The job centres on escalation handling for payment disputes, and it would suit someone who likes steady, practical work. Teams collaborate across risk, service and technology. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on payment disputes issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with customer onboarding. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Omaha. • We reply to every applicant.