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Customer Success Manager - escalation handling (remote)

Northwind Ember Markets Group · Remote · full time

Northwind Ember Markets Group is looking for a Customer Success Manager. The job centres on escalation handling for shrink and waste, and it would suit someone who likes steady, practical work. Managers started on the floor. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on shrink and waste issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with online orders. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Las Vegas. • Applications are reviewed on a rolling basis.

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