Customer Success Manager - escalation handling (remote)

Redstone Fern Energy is an energy provider in Little Rock focused on reliable service and fair billing, and we need a Customer Success Manager to lead our escalation handling. You would join a large organisation of about 440 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on hardship programmes issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with outage response. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Little Rock. • We will tell you what to expect at each step of the hiring process.