Customer Success Manager - escalation handling (remote)

Clearpath Telecom builds and runs fibre and wireless networks in the Las Vegas area. We are hiring a Customer Success Manager to take on escalation handling. You would join a large organisation of about 592 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on service installations issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Las Vegas. • We will tell you what to expect at each step of the hiring process.