Customer Success Manager - escalation handling (remote)

Bright Keystone Energy delivers power and gas plans across the Houston region, and we need a Customer Success Manager to lead our escalation handling. Safety comes first on every shift. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on usage data issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with hardship programmes. • Ability to explain technical topics simply. Working arrangement • Contract for four months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Houston. • Applications are reviewed on a rolling basis.