Customer Success Manager - escalation handling (remote)

We are growing our team at Silverline Rook Staffing and adding a Customer Success Manager whose main responsibility will be escalation handling. Recruiters here keep in touch with people long after placement. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on onboarding issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with timekeeping. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in Tulsa. • We reply to every applicant.