Customer Success Manager - escalation handling (remote)

Redstone Clear Telecom is looking for a Customer Success Manager. The job centres on escalation handling for field visits, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on field visits issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with a monthly team day in Des Moines. • We reply to every applicant.