Customer Success Manager - escalation handling (remote)

Cedar Birch Banking Services is looking for a Customer Success Manager. The job centres on escalation handling for account openings, and it would suit someone who likes steady, practical work. You would join a small organisation of about 34 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on account openings issues. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with fraud alerts. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Cincinnati. • We reply to every applicant.