Customer Success Manager - escalation handling (remote)

Nova Meadow Markets Partners is looking for a Customer Success Manager. The job centres on escalation handling for shrink and waste, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on shrink and waste issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with promotions. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with a monthly team day in Houston. • We reply to every applicant.