Customer Success Manager - escalation handling (remote)

Bluepeak Bridge Telecom is looking for a Customer Success Manager. The job centres on escalation handling for outage reports, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on outage reports issues. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Cincinnati. • We will tell you what to expect at each step of the hiring process.