Customer Success Manager - escalation handling (remote)

Northwind Ashton Telecom builds and runs fibre and wireless networks in the Minneapolis area, and we need a Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on field visits issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Minneapolis. • We reply to every applicant.