Customer Success Manager - escalation handling (remote)

Rivermark Meadow Markets is looking for a Customer Success Manager. The job centres on escalation handling for supplier deliveries, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on supplier deliveries issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with online orders. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Miami. • Applications are reviewed on a rolling basis.