Customer Success Manager - escalation handling (remote)

Rivermark Union Banking Services is looking for a Customer Success Manager. The job centres on escalation handling for card disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of about 661 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on card disputes issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with fraud alerts. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Cincinnati. • Applications are reviewed on a rolling basis.