Customer Success Manager - escalation handling (remote)

Greenridge Pine Staffing connects candidates and employers across the Albuquerque region, and we need a Customer Success Manager to lead our escalation handling. You would join a small organisation of about 100 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on candidate screening issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with temp assignments. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Albuquerque. • We will tell you what to expect at each step of the hiring process.