Customer Success Manager - escalation handling (remote)

Silverline Banking Services is looking for a Customer Success Manager. The job centres on escalation handling for loan files, and it would suit someone who likes steady, practical work. We keep decisions close to customers and expect people to explain things plainly. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on loan files issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with branch operations. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in San Diego. • Applications are reviewed on a rolling basis.