Customer Success Manager - escalation handling (remote)

Bright Clear Energy Group is looking for a Customer Success Manager. The job centres on escalation handling for meter readings, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on meter readings issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with outage response. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Raleigh. • We will tell you what to expect at each step of the hiring process.