Customer Success Manager - escalation handling (remote)

We are growing our team at Harborlight Clear Energy and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a small organisation of about 37 people, working mostly from home. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on outage response issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with meter readings. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Austin. • We reply to every applicant.