Customer Success Manager - escalation handling (remote)

We are growing our team at Lumen Willow Financial Group and adding a Customer Success Manager whose main responsibility will be escalation handling. Career paths are clear. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on customer onboarding issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with account servicing. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Hartford. • We reply to every applicant.