Customer Success Manager - escalation handling (remote)

Clearpath Quill Energy Group is an energy provider in Salt Lake City focused on reliable service and fair billing, and we need a Customer Success Manager to lead our escalation handling. Safety comes first on every shift. What you will do • Coordinate with support, billing and operations on meter readings issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with outage response. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Salt Lake City. • Applications are reviewed on a rolling basis.