Customer Success Manager - escalation handling (remote)

Lumen Keystone Energy delivers power and gas plans across the Minneapolis region, and we need a Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on usage data issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with billing disputes. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Minneapolis. • Applications are reviewed on a rolling basis.