Customer Success Manager - escalation handling (remote)

Clearpath Ivory Banking Services is looking for a Customer Success Manager. The job centres on escalation handling for deposit accounts, and it would suit someone who likes steady, practical work. We keep decisions close to customers and expect people to explain things plainly. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on deposit accounts issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with account openings. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Spokane. • Applications are reviewed on a rolling basis.