Customer Success Manager - escalation handling (remote)

Stonegate Wilder Insurance Group is an insurance company in New Orleans with claims and service teams, and we need a Customer Success Manager to lead our escalation handling. Claims teams work together and share what they learn. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on claims issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with policy renewals. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in New Orleans. • We reply to every applicant.