Customer Success Manager - escalation handling (remote)

Bluepeak North Markets operates grocery and general-merchandise stores around New Orleans, and we need a Customer Success Manager to lead our escalation handling. You would join a small organisation of about 26 people, working mostly from home. What you will do • Coordinate with support, billing and operations on supplier deliveries issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with promotions. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in New Orleans. • Applications are reviewed on a rolling basis.