Customer Success Manager - escalation handling (remote)

We are growing our team at Westbrook Ember Financial Group and adding a Customer Success Manager whose main responsibility will be escalation handling. Trust is the product, so accuracy and clarity matter. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on payment disputes issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with regulatory reports. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with quarterly visits in Oklahoma City. • We reply to every applicant.