Customer Success Manager - escalation handling (remote)

Silverline Basin Banking Services is a regional lender in El Paso with branches and a growing mobile service. We are hiring a Customer Success Manager to take on escalation handling. We promote from within and train well. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on branch operations issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with account openings. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in El Paso. • We reply to every applicant.