Customer Success Manager - escalation handling (remote)

Amberfield Bright Staffing is looking for a Customer Success Manager. The job centres on escalation handling for onboarding, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on onboarding issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with client orders. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with quarterly visits in Louisville. • Applications are reviewed on a rolling basis.