Customer Success Manager - escalation handling (remote)

Silverline Umber Banking Services is looking for a Customer Success Manager. The job centres on escalation handling for fraud alerts, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on fraud alerts issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with loan files. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Milwaukee. • Applications are reviewed on a rolling basis.