Customer Success Manager - escalation handling (remote)

Lumen North Insurance is looking for a Customer Success Manager. The job centres on escalation handling for claims, and it would suit someone who likes steady, practical work. You would join a small organisation of about 57 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on claims issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with policy renewals. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Tulsa. • We will tell you what to expect at each step of the hiring process.