Customer Success Manager - escalation handling (remote)

Stonegate Ridge Financial is a financial-services company in Wichita, and we need a Customer Success Manager to lead our escalation handling. You would join a large organisation of about 346 people, working mostly from home. What you will do • Coordinate with support, billing and operations on customer onboarding issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with vendor spend. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Wichita. • We reply to every applicant.