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Customer Success Manager - escalation handling (remote)

Redstone Amber Insurance · Remote · full time

Redstone Amber Insurance sells home, auto and small-business insurance in Kansas City. We are hiring a Customer Success Manager to take on escalation handling. We invest in training for new adjusters. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on premium billing issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with customer complaints. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Kansas City. • We reply to every applicant.

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