Customer Success Manager - escalation handling (remote)

Highbridge Pike Markets is looking for a Customer Success Manager. The job centres on escalation handling for supplier deliveries, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on supplier deliveries issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with shrink and waste. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Dallas. • Applications are reviewed on a rolling basis.