Customer Success Manager - escalation handling (remote)

Lumen Quill Energy is looking for a Customer Success Manager. The job centres on escalation handling for billing disputes, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on billing disputes issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with usage data. Working arrangement • Part-time, about 24 hours a week, afternoons. • Fully remote, with quarterly visits in Oakland. • We reply to every applicant.