Customer Success Manager - escalation handling (remote)

We are growing our team at Clearpath Wilder Insurance and adding a Customer Success Manager whose main responsibility will be escalation handling. Claims teams work together and share what they learn. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on premium billing issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with customer complaints. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Nashville. • We will tell you what to expect at each step of the hiring process.