Customer Success Manager - escalation handling (remote)

Foxglove Iron Staffing places workers with employers around Milwaukee, and we need a Customer Success Manager to lead our escalation handling. Speed and follow-up matter. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on temp assignments issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with client orders. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Milwaukee. • We will tell you what to expect at each step of the hiring process.